Review:A must read for everyone in the customer service world. Fred Lee has so many inspirational ideas and down-home stories that as I was reading I making notes to share with my staff. There is no reason any business cannot be exceptional after employing his suggestions. Way to go, Mr. Lee! Read more

Review:I have a relative who went through nurse training in the fifties of the past century. American training was quite a bit different, and the rules were less fierce. Ms. Craig is a good descriptive writer but not of the first rank. As a memoir it was great to be cast back into a different era. It is good enough that I will share it with a friend who is a nurse, educated in the same era but at a Medical College, rather than in a hospital school of nursing. Lawton Posey Read more

Review:Pocket Books should be ashamed of publishing such a badly-written horribly edited book. Really too bad because I think the theories deserve some real thought and documented research. One hundred pages of references doesn't mean a thing if you can't line up a fact with a reference (who did the research that says we only get one billion heart beats?). A 30-page glossary seems nice, but the 2 words I tried to find weren't in there, and I'm sure some that are there aren't in the book. One of the fin... Read more

Review:This book is very informative about the back pain industry and alternative ways of helping your back. However, the people involved in the alternative ways differ greatly in philosophy and approach. It is quite confusing out there if you're trying to diminish or heal your back pain. The author was much more critical and analytical about the back pain industry regarding medicine (doctors, medications, surgeries) but not critical or analytical about alternative methods discussed in her book such as... Read more