Working with Emotional Intelligence

In the first place I received an older version of this book. I waited so long for it that I decided to go ahead and keep it. I just hope that it is not much different then the version that I ordered as I have to write an essay on the book when I finish reading it. If it is then I will be very upset with the store that I bought it from. Plus, it took forever for them to ship the book in the first place.

Purchased this when I actually wanted his book Emotional Intelligence by mistake....note they are two separate books....this one is related to the work environment.....it's good and I like Goleman's writing, but I will be purchasing the other one which I believe will interest me more.

I am a clinical psychologist and fan of Daniel Goleman's books, Emotional Intelligence and Social Intelligence, so I was interested in also reading Working With Emotional Intelligence. Information-wise, although somewhat out of date because it came out 15 years ago, this book was excellent and very thorough. He makes the point very clearly that emotional intelligence is often more significant than cognitive intelligence in most jobs. He goes through many different aspects of emotional intelligence one by one and talks about how they can be helpful in the work place. He supports his descriptions with research and real life examples of actual companies that have succeeded (or failed) based on whether or not they were employing that emotional competency.

However, while the information was very good, I found the book itself a bit dry. I brought it on vacation with me, and it was a drag to read. Even though I am an avid reader, I would get through 10-20 pages at a time then have to put it down. I think part of this is because it read a little bit like a reference book (i.e., listing competency after competency with a corresponding description) with little forward motion.

Hope this will help you to decide whether this is the right book for you. :-)

Working with Emotional Intelligence by Daniel Goleman is his attempt to make the case for emotional intelligence to the workplace.

Having recently read The New Leaders by Daniel Goleman I also read this now. And while this book keeps a bit more focus on the subject it shares some weaknesses. While it also seems a bit like a cash grab I did feel like this book is more comprehensive. It also makes a better case than The New Leaders for why emotional intelligence is important in workplaces. The book is laid out quite nicely though. All subjects are covered such as team collaboration, political knowledge and more.
One drawback is that in trying to contain all subjects in the workplace it also fails to really provide too much value. All values in having emotional intelligence in the workplace fails flat because there's only one anecdote backing it up and little to no evidence to why the learnings really apply to it.

Slightly better than The New Leaders, I would still stick to the original Emotional Intelligence.

WORKING WITH EMOTIONAL INTELLIGENCE by Daniel Goleman
I read Emotional Intelligence by the same author and thought it was great. I learned a great deal from the first book so I got the second book, Working with Emotional Intelligence. I haven't worked for anyone, or any company for a long time so it was not really a book for me. It's a book about just what the title says. For me, reading it was like a rehash of the first book. If you have a position with other people believe what the author says and `say go for it'.
It will be worth your time and effort to read this book, try, and put emotional intelligence into every decision where influence is an important function. If you are lecturing at meeting or working where emotional intelligence is import and, that's about any job. Then buy a copy of Goleman book, Working with Emotional Intelligence. You will find its money well spent. If you don't have the first book buy it too.
I wish Dr. Goleman have spent a little more time on ethics. I can see where this is a dangerous thing to teach to some people.
Roger L Lee

Emotional Intelligence, or EQ, has been a big buzzword lately. In the wake of Enron and Worldcom, it's obvious that brilliance is not enough. So what is?
This book is a practical manual for how to apply emotional intelligence at your workplace. It is written by the godfather of the field, which is the source of it's credibility. This book is more applied than his prior work (Emotional Intelligence) and a little easier to understand and apply than his latest work (Primal Intelligence).
Coming out of reading this, you should have an understanding of the difference between analytical and emotional intelligence, as well as how to define and measure competencies in the latter. Additionally, you should have ideas on how to apply this in your team.
Although it's very practical in nature, the book is based by solid research. Goleman is a researcher at Case Western, and his research passes several levels of academic rigor. (Think of it as similar to "Good to Great" in that light)
Enjoy!

I read "Emotional Intelligence" by the same author and I learned and enjoyed the important insights on emotional intelligence that it provided. This motivated me to get the second book, "Working with Emotional Intelligence". This is a classic sequel that focuses on how emotional intelligence is applied in the workplace. The book is more practical than "Emotional Intelligence" and one need not have read the prior work to get the most from the book. However, the previous book has important concepts about emotional intelligence which will be very useful to those who wish to study the subject further.

The book is based on interviews and studies with business leaders and organizations and it explains what sets star performers apart and how emotional intelligence is critical for success. This book however is not quite practical. Emotional intelligence cannot be learned just by reading a book but rather requires a lot of practice and behavioural change to acquire the appropriate habits. The various examples and situations depicted in the book are very helpful to assist readers to readily identify and relate to similar situations in our lives. Hence you will benefit a lot by becoming more self-aware, an important first step in enhanced emotional intelligence. The book could, however, have been condensed significantly without diluting the message.

The author highlights aspects of personalities in the workplace that can adversely affect morale. The book discusses things that seem like common sense and common courtesy but which many people tend to forget. The bottom line is that we need to be mature, professional, and treat others with respect.

The book will benefit a wide readership including managers and workers at all levels as well as the home. For example, for a senior manager, it is vital to appreciate that success is not just about great strategies and working practices but knowing how to deal with the people's emotions and feelings about things. Mere skill or academic achievement, on their own, does not translate into professional success. This well written and insightful book cogently describes the missing link, that is to have high emotional intelligence to complement the rational and analytical skills captured by the intelligence quotient.

In his first book on emotional intelligence, Daniel Goleman focuses on education and how we teach emotional intelligence. In this book, the focus is on the work world and how critical emotional intelligence is for organizational success. Goleman reviews the five dimensions of emotional intelligence (self-awareness, self-regulation, motivation, empathy, and handling relationships) and lists 25 emotional competencies, highlighting which of those competencies lead to business success and which determine the success or failure of an executive.

Throughout the book, Goleman supports his argument for the need for emotional intelligence, noting that organizations going through the greatest change need emotional intelligence the most and that EI accounts for ninety percent of what's required for effective leadership. Moreover, he lauds the concept of learning organizations because they increase emotional intelligence, particularly in the areas of building trust and improving communications and dialogue. He closes the book with the statement that lack of emotional intelligence is the corporate equivalent of a weakened immune system - not necessarily deadly but ultimately affecting productivity and competitiveness. In this day and age, it's not a situation that many organizations can afford to find themselves in.

How we need to over ride our emotions sometimes! Daniel Goleman's book is indeed an insight to cultivate one's mind emotionally. Understanding and raising emotional intelligence is essential to your success and leadership potentials. Daniel selects examples and anecdotes from the Fortune 500 companies which shows the competency to deal with various factors at workplace. The training tools, conflict management, building bonds and motivation, encouragement and inspirations are really necessary not with the IQs only but with the 'Emotional Intelligence skills' which enhance leadership to excel. The author shows the way how to manage feelings, interact, communicate and tackle with the issues in organization. Initiative, self control, optimism are some key factors of personal competency which make the emotional control board of the mind geared up to treat right, care and understand. A must read for every business. Its never an arrogance, ego or pride but be in tune with 'Emotional Intelligence'- Thats the trick of the trades for every savvy Leader.

This is a wonderful book, and is truly an insightful look at what helps us to be successful in leadership positions in the workplace. The old model of senior management was based on owning all the information and knowledge and being able to understand what everyone does in fine detail, and was often the "promoted-up-through-the-ranks" type of leader. But with modern business involving so much change, and constantly shifting market demands and organizational structures, what worked well yesterday will not move the organization or your career ahead tomorrow.
The author uses as a platform the work on Emotional Intelligence, which unlike typically defined intelligence, focuses on the ability to apply emotional and inspirational information in a variety of social settings and through a vast array of relationships. It is this ability he concludes that predicts success in today's workplace.
Among the areas of discussion are five competencies in which our ability is revealed. The first is "Self Awareness" which includes emotional awareness, self-assessment, and self-confidence. How many times have we worked for or with someone who could not control their emotions and lacked the self awareness to understand how their actions impacted those around them? The importance of balancing performance while exhibiting the values of the organization through a positive culture has never been more in need. Many who have the intelligence to do the work, lack the emotional intelligence to build the relationships and culture needed to get the work done through others. The book explores these pitfalls and discusses suggestions for change.
The other areas are similar: "Self Regulation" (self-control, trustworthiness, adaptability, innovation), "Motivation" (achievement driven, commitment, initiative, and optimism), "Empathy" (understanding others, developing others, service oriented, politically aware), and "Social Skills" (influence, conflict management, leadership, catalyst, building bonds, collaboration and cooperation, and teamwork).
All of the five competencies are presented well, with examples and suggestions for improvement. Some reviewers have noted the lack of "scientific" type of analysis, but I feel that misses the point. The first hurdle to overcome if one wants to be as successful as possible is a basic awareness of the importance of interpersonal skills, and building strong working relationships with others. The opportunity for a purely autocratic style to operate in today's business is rare and therefore the majority of those leading businesses will need to focus on how they apply their EQ, not just their IQ.
This book does an excellent job at presenting what EQ success looks like and why it is important. It is not a step by step manual for improving one's business success, as that would ironically be an IQ approach. The book instead is a great eye-opener of the importance of emotions, and how we read others and interact with them. Highly recommended, and a great starting point for improving your ability to lead others in today's business environment.

Poor Daniel, reviews to this particular book are between the extremes. On the other hand I believe it is highly beneficial to read what each has said. From my point of view, I believe Daniel has developed more wisdom with this book. As I remember reading through his first book, I got the feeling that he was overwhelmed with the facts in his hands, at the time. His first book was the work of an astonished researcher. With this book however the voice of an assertive authority is much louder. Daniel has rearranged his thoughts in this book, though couldn't help getting rid of his original examples. I felt more comfortable reading through this book as it has a very clear structure. As a professional trainer, I needed no explanations on how to develop the competencies listed. As an author also, I highly empathize with the comments that were against the book's focus or content as I learned from them that one has to be extremely careful about defining the target reader for a specific book. As a reader, however, I felt completely at ease with this book, the way it is.

If you want to read about emotional intelligence, then get the original book for the same author "Emotional Intelligence". If you want to read about practical applications of emotional intelligence in the work place then this is what this book is about. I only gave it two stars because I think that the whole book should be summarised into 20-30 pages and just added as a chapter to the original work. Its important to read about the applications of emotional intelligence, but in this book you end up reading the same story over and over again with different companies and different people.

Daniel Goleman followed up his bestselling classic Emotional Intelligence with this equally classic sequel that focuses on how emotional intelligence is applied in the workplace. Insightful and richly detailed, Goleman's work educates and inspires without ever sounding trite or sappy, like some annoying quick-fix scheme. If you are leadership bound and think success is all about strategy and technique, this will provide some very useful insights into what people really think about managing and being managed. The most intriguing sections focus on the application of emotional intelligence at work, but it would be pretty useful at home, too (if we could just get out of the office). If you think that you don't need to be more aware of the emotional undercurrents all around you, we warn that you need to read this most of all.

This book simply showed that success is not just dependent on cognitive abilitites but more importantly on emotional competence.

In summary, emotional competence consists of personal competence which is the ability to recognize one's emotion and to successfully manage it and social competence which refers to the capacity to be more socially sensitive and to relate well with others.

The concept has been well-explained. Sprinkled with real-life examples, the book has effectively dramatized the importance of emotional intelligence in the corporate milieu. Without it, business suffers. With it, business prospers.

The description for each competence was clear and detailed. However, the book doesn't provide practical strategies on how to develop the various emotional skills. For instance, there's no detailed discussion on how to listen more effectively, show empathy, be more aware of one' s emotions, to name just a few.

In general, the books has achieved its purpose. This is an excellent treatise that I highly recommend to everyone.

The brain is one of the last earth bound frontiers for mankind to discover. Understanding how our brain works respective to intelligence has been underway for many years. Yet, a key piece identified by Howard Gardner in this theory of the different types of intelligence was truly missing from the understanding of many individuals. Daniel Goleman takes that missing piece, emotional intelligence (EI), and provides the opportunity to better know how EI helps to be better in the numerous roles we embrace on a daily basis.

His book brings a lot of supportive research and anecdotal stories to emphasize the impact of EI on our daily behaviors. One of the key areas is respective to leadership and what I prefer to call self-leadership (others call it people skills or soft skills). Bottom line is that anyone can increase their EI and reap the numerous rewards.

Dr. Goleman did an excellent job with his second book on Emotional Intelligence because he gives more detail on how to correct the lack of Emotional Intelligence in the business and professional world. On page 26 he tells us how to do a check up on our missing competences for emotional intelligence( both personal and social competencies) and he also mentions that there must be a continious follow up on this program to achieve a lasting effect over the change of our un-wanted bad habits and he alos mentions the guidelines for emotional competence TRAINING which is very helpful in the seminars to train management executives. Dr. Goleman explains also that it takes months to be able to modify our personality, so that some people will not dispair because they can not get an overnight change, it takes time, perseverance and practice to become a proficient and capable executive with good emotional intelligence. Dr. Goleman also explains the effect that stress has on CORTISOL and how it affects mistakes, memory and health and overall management; so this is an excellent book that should be a required textbook on all the MBA programs and for all the project management personnel. In other words Dr. Goleman is helping everybody to modify their personalities to be able to produce more with less stress and wear (or exhaustion). Good luck to all the readers and see you at the top.

Daniel Goleman encountered many leaders of industry emphasizing the importance of emotional intelligence rather than technical expertise in excelling in their respective businesses. It is through his findings that he decided to write Working With Emotional Intelligence. In this book Goleman emphasizes that emotional intelligence is what makes one excel.
The book challenges our preconceptions on the subject of EQ vs. IQ.
The author suggests five competencies in which we can manage ourselves:
1. Self awareness (Emotional Awareness, self-assessment, self-confidence)
2. Self Regulation (Self-Control, Trustworthiness, adaptability, innovation)
3. Motivation (achievement driven, commitment, initiative, optimism)
4. Empathy (understanding others, developing others, service oriented, politically aware)
5. Social skills (influence, conflict management, leadership, catalyst building
bonds, collaboration and cooperation, and team).
He discusses the relationship between the five competencies of intelligence
and the twenty-five emotional competencies. Here are a few of my favorite of the
twenty-five emotional competencies (useful in GSA work):
* Service orientation: Anticipating, recognizing, and meeting customers' needs.
* Communication: Listening openly and sending convincing messages.
* Emotional awareness: Recognizing one's emotions and their effects.
* Understanding others: Sensing others' feelings, and perspectives, and taking an active interest in their concerns.
* Adaptability: Flexibility in handling change.
* Trustworthiness: Maintaining standards of honesty and integrity.
* Collaboration and cooperation: Working with others toward shared goals.
The author asserts that EQ is the critical competency for success even in
highly technical fields such as medicine and engineering. This opened a
discussion with my wife who happens to be Registered Nurse; also in graduate
school study Anesthesia...we were on the same page. How often have we seen
this demonstrated?... as those with less ability are promoted through the ranks
because they are excellent politicians? According to Goleman, those were
the correct placement decisions.
In closing, one can save the price of this book by using common sense. Treating people with respect, listening to what the boss and others are saying, and doing your best to achieve the organization's goals can summarize this and several other popular management books. I liked what Dr Goleman was advocating about the importance of people skills: social radar, arts of influence, and collaboration and teams. Overall, I did not hate the book, but wasn't really wowed by it either.

Anyone who works with other people -- all of us -- needs to understand that our professional lives can be better than they are. And, all of us need to understand that mere skill or academic achievement never have translated into professional success, and never will. This book, an extremely thoughtful analysis, cogently describes the missing link. We always knew that IQ was never enough. The missing link, the ability to form alliances that deepen into friendships, the ability to be creative and to lead co-workers to do their utmost, is only part of the totality of what constitutes emotional intelligence. Read the book, your career and your life will be better for it.

While I found this a helpful and inspiring book, the academic and statistician in me found parts of it hard to take. In a popular book like this there is usually little detail about studies and methodology. But if there had been, it would have been a much more painful read and I would be complaining about that instead. Studies or not, though, much of it is just good common sense and rings true with my own experience of myself, other people, and the workplace. It is a well-written reminder of the qualities that distinguish people who are merely intelligent from those who are both influential and intelligent.
It seems to me that the concept of "Emotional Intelligence" might be better called "Emotional Competence," another term Goleman uses often and one that better distinguishes the qualities he is discussing from what we usually talk about as "intelligence" or "intellect."
For an older take on some of those qualities, readers might check out Aristotle's discussion of "magnanimity" in the Nichomachean Ethics. Emotionally competent people will be self-aware, self-controlled and self-confident to the extent justified; they will be highly ethical, trustworthy, and honest; they will be motivated; and they will be empathic and take genuine interest in the needs of others. (Aristotle might have some reservations about that last, and add that you need to walk slowly and speak with a deep voice.)
Goleman does not deny the importance of conventional intellectual or conceptual skills, but points out, as most of us have seen in our workplaces (and homes) that the ability to understand or come up with an idea is not always accompanied with the motivation and self-discipline to translate an idea into effective action, or to inspire or persuade others to help make that happen.
Academics in particular might benefit from this book--if they can willingly suspend disbelief--as a resource to improve teaching and advising and to work more effectively on research teams. The structure of college and university environments sometimes allows the emotionally incompetent more success than they deserve, but would probably also benefit more than other workplaces from faculty and administrators who can master the lessons of this book.

I began this book with great interest. With his excellent anecdotes, I quickly became fully convinced of the value of working with emotional intelligence. But instead of going on to make suggestions as to how a person could improve their own emotional inteligence, or how to help employees/managers in this area, he continued on and on with more anecdotes, clear until the end of the book. I didn't need any more convincing--I was already convinced by the first third of his book--I wanted him to give some advice about implementation, which he didn't give.

As someone who was hoping to understand how to become more "emotionally intelligent" I was extremely disappointed in this book. The purpose of the book seems to be 1)to convince the reader of the importance of emotional intelligence (I was ready to accept this as a given and get on with it) and 2) to outline at a very high level the components of emotional intelligence (a rather inuitively obvious list including self-confidence, self-awareness, etc). The intended audience seems to toggle between the "corporation," trainers within a corporation, and the corporate individual. As such, the author fails to adequately address any of the above. I found the book needlessly verbose on topics that were not central (such as the importance of emotional intelligence). The author never got to the business of telling me how to gain this emotional intelligence. Instead he described in great detail items like how the brain works & the physiological effect of stress or panic. I was quite willing to take his word on the fact that there simply is a physiological effect of stress or panic (and take his word for other items like this) and wanted instead to get down to the most central & important topic which in this example was to learn how to avoid, minimize or manage stress or panic. This particular chapter ended and the author moved onto another topic without ever covering this most vital point. Likewise with other such topics and chapters. So, as an individual looking to take something useful away from this book, I think it missed the point.

Daniel Goleman encountered many leaders of industry emphasizing the importance of emotional intelligence rather than technical expertise in excelling in their respective businesses. It is through his findings that he decided to write Working With Emotional Intelligence. In this book Goleman emphasizes that emotional intelligence is what makes one excel.
The book challenges our preconceptions on the subject of EQ vs. IQ.
The author suggests five competencies in which we can manage ourselves:
1. Self awareness (Emotional Awareness, self-assessment, self-confidence)
2. Self Regulation (Self-Control, Trustworthiness, adaptability, innovation)
3. Motivation (achievement driven, commitment, initiative, optimism)
4. Empathy (understanding others, developing others, service oriented, politically aware)
5. Social skills (influence, conflict management, leadership, catalyst building
bonds, collaboration and cooperation, and team).
He discusses the relationship between the five competencies of intelligence
and the twenty-five emotional competencies. Here are a few of my favorite of the
twenty-five emotional competencies (useful in GSA work):
* Service orientation: Anticipating, recognizing, and meeting customers' needs.
* Communication: Listening openly and sending convincing messages.
* Emotional awareness: Recognizing one's emotions and their effects.
* Understanding others: Sensing others' feelings, and perspectives, and taking an active interest in their concerns.
* Adaptability: Flexibility in handling change.
* Trustworthiness: Maintaining standards of honesty and integrity.
* Collaboration and cooperation: Working with others toward shared goals.
The author asserts that EQ is the critical competency for success even in
highly technical fields such as medicine and engineering. This opened a
discussion with my wife who happens to be Registered Nurse; also in graduate
school study Anesthesia...we were on the same page. How often have we seen
this demonstrated?... as those with less ability are promoted through the ranks
because they are excellent politicians? According to Goleman, those were
the correct placement decisions.
In closing, one can save the price of this book by using common sense. Treating people with respect, listening to what the boss and others are saying, and doing your best to achieve the organization's goals can summarize this and several other popular management books. I liked what Dr Goleman was advocating about the importance of people skills: social radar, arts of influence, and collaboration and teams. Overall, I did not hate the book, but wasn't really wowed by it either.

Anyone who works with other people -- all of us -- needs to understand that our professional lives can be better than they are. And, all of us need to understand that mere skill or academic achievement never have translated into professional success, and never will. This book, an extremely thoughtful analysis, cogently describes the missing link. We always knew that IQ was never enough. The missing link, the ability to form alliances that deepen into friendships, the ability to be creative and to lead co-workers to do their utmost, is only part of the totality of what constitutes emotional intelligence. Read the book, your career and your life will be better for it.

While I found this a helpful and inspiring book, the academic and statistician in me found parts of it hard to take. In a popular book like this there is usually little detail about studies and methodology. But if there had been, it would have been a much more painful read and I would be complaining about that instead. Studies or not, though, much of it is just good common sense and rings true with my own experience of myself, other people, and the workplace. It is a well-written reminder of the qualities that distinguish people who are merely intelligent from those who are both influential and intelligent.
It seems to me that the concept of "Emotional Intelligence" might be better called "Emotional Competence," another term Goleman uses often and one that better distinguishes the qualities he is discussing from what we usually talk about as "intelligence" or "intellect."
For an older take on some of those qualities, readers might check out Aristotle's discussion of "magnanimity" in the Nichomachean Ethics. Emotionally competent people will be self-aware, self-controlled and self-confident to the extent justified; they will be highly ethical, trustworthy, and honest; they will be motivated; and they will be empathic and take genuine interest in the needs of others. (Aristotle might have some reservations about that last, and add that you need to walk slowly and speak with a deep voice.)
Goleman does not deny the importance of conventional intellectual or conceptual skills, but points out, as most of us have seen in our workplaces (and homes) that the ability to understand or come up with an idea is not always accompanied with the motivation and self-discipline to translate an idea into effective action, or to inspire or persuade others to help make that happen.
Academics in particular might benefit from this book--if they can willingly suspend disbelief--as a resource to improve teaching and advising and to work more effectively on research teams. The structure of college and university environments sometimes allows the emotionally incompetent more success than they deserve, but would probably also benefit more than other workplaces from faculty and administrators who can master the lessons of this book.

I began this book with great interest. With his excellent anecdotes, I quickly became fully convinced of the value of working with emotional intelligence. But instead of going on to make suggestions as to how a person could improve their own emotional inteligence, or how to help employees/managers in this area, he continued on and on with more anecdotes, clear until the end of the book. I didn't need any more convincing--I was already convinced by the first third of his book--I wanted him to give some advice about implementation, which he didn't give.

As someone who was hoping to understand how to become more "emotionally intelligent" I was extremely disappointed in this book. The purpose of the book seems to be 1)to convince the reader of the importance of emotional intelligence (I was ready to accept this as a given and get on with it) and 2) to outline at a very high level the components of emotional intelligence (a rather inuitively obvious list including self-confidence, self-awareness, etc). The intended audience seems to toggle between the "corporation," trainers within a corporation, and the corporate individual. As such, the author fails to adequately address any of the above. I found the book needlessly verbose on topics that were not central (such as the importance of emotional intelligence). The author never got to the business of telling me how to gain this emotional intelligence. Instead he described in great detail items like how the brain works & the physiological effect of stress or panic. I was quite willing to take his word on the fact that there simply is a physiological effect of stress or panic (and take his word for other items like this) and wanted instead to get down to the most central & important topic which in this example was to learn how to avoid, minimize or manage stress or panic. This particular chapter ended and the author moved onto another topic without ever covering this most vital point. Likewise with other such topics and chapters. So, as an individual looking to take something useful away from this book, I think it missed the point.

Having read the first Goleman book on Emotional Intelligence, I was very impressed with the follow-up. The book challenges our preconceptions on the subject of EQ vs. IQ. I am a firm believer in Emotional Intelligence and how we are just beginning to scratch the surface on the subject. The implications of Goleman's research are far-reaching. IT IS A MUST READ FOR ANYONE WHO IS CURIOUS ABOUT HUMAN BEHAVIOR AND ITS IMPACT ON OUR FUTURE SUCCESS OR FAILURE.

This book is rather long and boring. It presents much of the same information found in "Emotional Intelligence", and fills much of the rest of the space with vague generalization and even some indefensible platitudes like "the bigger the group, the higher the group IQ". However, despite the annoying tendency to run-on and assert vague and pleasant-sounding but questionable filler, the book contained enough "aha!" paragraphs to be a worthwhile read. There are some gems in this one, as long as you don't mind sifting through the sand.

This is a brilliant piece of work. I enjoyed this more than the original as this book fleshes out the competencies and their application to the workplace. Additionally it gives you some insight as to how to cultivate emotional intelligence amongst staff members. This has been a valuable tool for me in, what has been at times, a hostile environment. That being said there are many people who simply do not wish to be taught and I should caution anyone who like me gets on their EQ Tele-evangelistic soap box, to beware! As often the response is "FARQ boss", rather than thank-you.

Caveat Emptor my friends. If you've ever loathed the Mormons or Jehovah's Witnesses at your door preaching The Word - be careful not to become one after reading this book. Use it as your Bible but take it from me - leave it in your top drawer at home and offer it only to those who ask for it, as it can be very confronting for people and often its sentiment taken out of context. I learnt this the hard way at work when I loaned the book out to a subordinate who was frankly an emotional basket case. After she stopped sobbing at the gesture and her left eye stopped twitching I realized my error. I'm still getting hate mail.

Enjoy!

"People will forget what you said, people will forget what you did, but people will never forget how you made them feel". Brilliant. Very well said. And if you agree with this, you ought to believe in Emotional Intelligence. And if you do, just do yourself a favor by reading this book.
It was an absolute delight to read and understand each of the 13 key relationship skills explained in the book; yes, all with great practical examples that you can apply from day 1. It surely helped me to become a better person and would certainly help anyone who wants to improve his/her "inter personal skills", a much/must needed trait I guess, especially in today's "world is flat" much diversified work environment.

This book covers aspects of personalities in the workplace that can poison moral. It touches on things that seem like common sense and common courtesy but way too many people forget. The book, like most of the business and management books out there, would be better served in a Cliffs Notes version. Most of what is usefull would fit in two chapters. But what is usefull in the book can have an impact on every level of any business where one person interacts with another. The bottom line. Be mature, professional, and treat others with respect. Duh !

The author asserts that EQ is the critical competency for success even in highly technical fields such as medicine and engineering. Yes individualism and ability are passe and what really matters is how well you can schmooze and get along with the team. How often have we seen this demonstrated as those with less ability are promoted through the ranks because they are excellent politicians. Well according to Goleman, those were the correct placement decisions.

I read this book with trepidation, and noted that while there was nothing VERY new, the superb access that Goleman has with the top business heads of the world has given him an edge that is not easy to imagine being shared by any one else. One note though:how come the other groundbreaking book on the subject: Executive EQ by Robert Cooper and Ayman Sawaf, which is a far richer gathering of techniques not mentioned at all?

The study of emotional intelligence in relationship to fire and emergency services is going to be historic. Having high emotional intelligence for our emergecny response personnel is far more important to our professions than just a high IQ. After having spent thirty-two years in the fire service with eleven different organizations, five times as a fire chief, I have found an individual with high emotional intelligence is more important to quality customer service. This book reflects what emergency service professionals have known for some time now. This book now makes it more acceptable to have emotional intelligence testing performed during pre-employment testing and promotional evaluations for law enforcement, fire, EMS, correctional and managers. More video testing programs are needed to help managers, supervisors and leaders to accurately measure emotional intelligence. At last, we now have a book that validates what we have long known but have been unable to prove.

The whole idea about Emotional Intelligence is appealing and I actually buy it. But the just keeps telling stories after stories of how emotional intelligence is important, how most companies/people/training guides overlook it. The book never talks about how to actually develop emotional intelligence. The book is so incredibly repetitive and lacking any useful content that I am surprised how an intelligent person like Daniel Goleman could have thought of publishing it.

Let me tell you the gist of how to develop emotional intelligence (based on this book and several others):

- The part of brain dealing with emotional intelligence learns by practise/repetition. You cant unlearn an old habit or learn a new one by just thinking about it conceptually.
- Therefore to develop emotional intelligence, you have to train your mind repetitively.
- The re-wiring of a habit in your brain happens at the instant when an event occurs that triggers a habit and you react to that event in a different way than you are habitual of doing. By repeating this over and over, your brain will learn the new habit. There are numerous self-help books out there which will create exercises for you to follow in your daily routine so that you can repeatedly apply the new habits you want to learn. But these methods are very slow simply because the number of iterations required to re-wire the brain will require a long time to happen.
- If you want to change your habits fast, you can use certain meditation techniques. Some of them are more useful than others. A very potent technique is Vipassana meditation. Due to the way you use your brain while doing this meditation, the re-wiring happens very fast.

I do not want to explain this in detail here because:
1. This is a book review and the space is not enough :)
2. I am talking from my personal experience.
3. people usually like to read proofs for such claims. I am not an expert on meditation, nor a neuro-scientist. But I have practised Vipassana and it has given me great results.

So all that I will say is: you heard from me that Vipassana meditation is useful. Go do your own research find out what it is. Try it out. If you understand it, and apply it for a while, most likely you will start observing changes in your life very quickly (within weeks). If it actually benefits you, then accept it. Otherwise its just something you tried. If nothing else, you will atleast have learned a stress-reduction technique.

PS: If you find it absolutely useless, I feel sorry for you. Please dont sue me. :-)

This is a nice addition to the original "Emotional Intelligence" book by the same author. Although some of the examples seem to repeat the information from the original book, overall idea is quite nice. I found myself to be a little bit more intuitive to people's behavior at work after reading this book. Sometimes one can just "feel" that something is cooking although one will not always know what exactly it is. Next one to read would be "Social EQ" by this very same author.

I came across the name "emotional intelligence" in different media: newspaper, TV and even advertisements. However, I have seldom been able to look at the whole topic inside out.

There are several items that I have learned after reading.

1. EI can learn at any age
2. EI is not favourable to any gender.
3. People implicitly evaluate your EI to decide who is more suitable for a senior position.
4. EI needs a lot of practice, learning and review.

After reading the book, I decide to read the original one "Emotional Intelligence" to know more and have a deeper understanding on EI. I believe this book has already started changing my views in daily work. Recommended.

The title of this book is definately misleading, there is no practical advice on "How " to work with emotional intelligence besides endless anecdotes and examples.

Even with this entire book of loosely collected anecdotes, the auther still failed to convince me that his conclusion is based on serious, scientic research with logical analysis.

I think the auther is very biased on EQ vs IQ, the importance of EQ is overly stated. We all know IQ provides a basic framework/blueprint of a person, while EQ can really make a person excel compared with other people in similar IQ level. It should also put these two concepts in context, how important EQ/IQ in a person's success is really a variable, depending on what field, what job and what role a person is playing. In high-tech field, for example, for a technical position, I would rather hire a person with extraordinary IQ with average EQ, cause I know s/he could possibly perform as efficient as a group of 5 to10 people with average IQ. But for a tech manager position, a person with high EQ, reasonable IQ and profound knowledge in respective field would be a good fit. The way the author presents EQ is very simplistic and misleading!

Daniel Goleman encountered many leaders of industry emphasizing the importance of emotional intelligence rather than technical expertise in excelling in their respective businesses. It is through his findings that he decided to write Working With Emotion Intelligence. In this book Goleman emphasizes that emotional intelligence is what makes one excel.
Increasingly organizations are becoming larger and more team oriented, thus being able to work in teams well and effectively is one of the most important skills to have in the work environment. A good manager will be able to get the best talents out of the group. Golemans book examines the changing work environment and the personal qualities that are of importance. The qualities listed are initiative, empathy, adaptability, and persuasiveness.
The traits that make great leaders are described in detail in the book. Goleman emphasizes high self confidence in leading people is essential to create a more productive work environment. Empathy is an ability that helps leaders in how to approach an individual by sensing what others feel. Empathy serves as a cohesive tool, which allows for effective communication amongst individuals.
Working With Emotional Intelligence is a great book for anybody interested in learning more about emotional intelligence and its uses in the work place. Daniel Goleman lists the parts of emotional intelligence and describes their use while providing illuminating examples. With the current explosive growth of information, no single individual can have enough knowledge to successfully compete in today's extremely competitive and rapidly changing environment. It is because of this that emotional intelligence is crucial to excel in organizations today. People that work well in teams have a key advantage. Emotional competencies can be learned, by reading this book you will be able to gain knowledge on these emotional competencies and put them to use in your daily life and career.

I like that the concept of Emotional Intelligence is getting out to the world. However, Goleman is missing a crucial piece for how our feelings actually work. The science of emotions is not about controlling and choosing what emotion we "want to feel" but rather to listen to the information that each feeling has to offer in that moment. Watch this video and discover how to take Emotional Intelligence to the next evolutionary level and what is missing from Goleman's work.
http://www.successcoachinfo.com/the-wisdom-of-our-emotional-intelligence-and-how-to-overcome-procrastination/

The author has done well with his latest book. Again, he challenges us to look at success at work from a different perspective using EQ, a concept that works and improves performance. Its insight and well-written style is worth the purchase.
Even if you're completely sold on the EQ idea, it never hurts to complement your toolkit with a book on leadership skills development, a process that also works. My company uses several in its training programs; I recommend a class favorite: ""The Leader's Guide: 15 Essential Skills.""

After struggeling for years to uncover those traits that push and hold organizational "stars" in their firmament Daniel Goleman has prepared a down to earth navagational chart for those of us who always knew there had to be a better way to understand the tools to shape behavior.
This is not a "Book for Dummies" and yet it is filled with practical real life experience and research to support his thesis that developed Emotional Competencies is what all organizations require to succeed.
Written with Emotional Intelligence as well, this is an easy read except for the time you will spend highlighting and exclaiming OH, Now I get it!!

This books simple lists and extols all the virtues of 'Emotional Intelligence' without telling one how to go about obtaining this. It's like telling everyone all the virtues of being thin and all the negative things about being obese WITHOUT telling you how to go about losing weight.

This type of book is written to raise the higher unrealistic standards/expectations for employees. Replace the word "Emotional Intelligence" with "Maturity" and you'll be better off in life.

While perhaps not as functional as his ground-breaking book, Emotional Intelligence, this book still adds value to anyone looking to improve their E.Q. Goleman is still the go-to guy on this topic. As one who teaches classes and seminars on this subject, I believe it's well worth checking out all of Goleman's material. You'll find several useful gems along the way.

Long live mindless, emotional, public and private bureaucracy!!!More biased, feel-good anti-individual propaganda. Exemplifying one of the many prevalent though intrinsically worthless concepts in the politically correct government mandated and controlled, redistributionist, collectivist workplace and economy of today. Remember "quality circles?"

A very useful book! - although the title is somewhat misleading. I have not read the first book in this series, Emotional Intelligence; which I'm told is more acacademic in nature and not very practical. This book however is quite practical. E&I by its very definition cannot be learned in the academic sense of reading a book, so a to do list is not appropriate. Hovever, the examples and situations depicted should help us to readily identify and relate to similar occurences in our everyday lives. In this regard - it is helping us to become more self aware - which is probably the first and most significant step.

a followup to emotional intelligence a good foundation book to understanding the compleities involved with the office place. during the course of reading the book, i would often think 'oh yeah!! thats how i feel! or 'I wonder if I'm looked at that way?

Great Book!

This is the sequel to the classic book "Emotional Intelligence". It explains and confirms why having a high level of emotional intelligence is much more important and relevant to work than having a high IQ. I personally noticed this in my career. I noticed many people with good people skills excel at work and get promoted at high pace. On the other hand, I've seen many people who are considerate "smart/intelligent" with bad people skills fail and get fired. Coincidence? I highly doubt it.

This is the kind of book you need to keep after reading (instead of selling it or throwing it away). You will notice that from time to time you will need to go back and refer to it as you will run through many career experiences where you will feel you need to find an explanation to in this book.

A must read for trainers, trainees and people managers. Goleman's work provides a benchmark for training and development professionals. For everyone it provides a template for increasing one's self-awareness and operational effectiveness within for profit, non-profit and family environments. Nothing fancy, just a plain old common sense appproach backed by documented research and experiences. As a mentor to a significant number of students and professionals, I have recommended this text without hesitation.

Like many reviewers before me, I bought this book thinking that it will suggest ways one can go about improving one's emotional intelligence. However, what I ended up getting is endless anecdotes.
Goleman spends the entire book, listing anecdotes after anecdotes, explaining "why" emotional intelligence is important, but not "how" to become more emotionally intelligent.
I do not need to know "why" EI is important; I bought the book, I know it is important.

Unfortunately the audio CD is almost inaudible, the volume is just too low and I could hear about 10% of it. I literally have no idea about the content, I'm sure it's great as it's coming from Daniel Goleman, but I couldn't hear it