A Revolutionary Approach To Customer Service - Raving Fans

Blanchard and Bowles have done another bang-up job with Raving Fans. Like their other book, Gung Ho!, Raving Fans is easy to read and is a good resource for anyone concerned with their organization's customer service. However, in my opinion, it's not a "must buy".

I am a 2 time franchisee, currently in the fashion industry with Supercuts salons. We use this book as inspiration on how we can strive to make our service better. This is a must read for any service business.

I listened to this while doing laundry, cooking and making pottery. It's not so heavy that you can't do other things while taking in the content, but is packed full of thought provoking ideas. I purchased it with a mind for giving it to employees to learn more about customer service, which they will, but not in the way I had in mind. We will use it as a starting point for brain-storming better customer service ideas for our business. I think it is a must for all business owners and managers.

This is one of the best books on customer service I have ever read. I ran a group of small hotels and got copies for all my managers and they really loved it and our customer service improved from the way it had been for many years prior to my arrival and this concept

One of the best books on customer service/client experience I know. Take care of the client and add value and Katie bar the doors for your business. Buy this book and follow the three rules and you're on your way.

Raving Fans is what the world needs today. Everyone should read this book. I enjoyed following Charlie and the Area Manager through the different scenarios. You will find yourself wanting to read this book multiple times.

A book that can change the relationship you have with your customers and with your employees, this book can be a catalyst for spring boarding your company. Raving fans is not for everyone . . . if you have it 'all figured out' or 'know how to sell anything', this book is not for you. You be successful as you have in past years and you will be happy. Unfortunately, your customers will not be any happier and you will be continually be finding new ones. If you want to keep and nurture the clients you have (or want) that will stay with you . . . this book can transform your career.

An easy read, written in a small little allegory style . . . the truths revealed may be transforming.

For those of us with a short attention span, this was the perfect book. Ken Blanchard does a fabulous job of keeping us engaged in thought about our own approach to serving clients and their needs and likes while presenting fresh ideas for deeply enhancing our service.

This book claims to teach readers about great customer service. Unfortunately the examples of great customer service in the book are made-up companies that would not be in business if they really existed. I'd much prefer to read about the customer service practices of real organizations that are renowned in their field, like Nordstrom, USAA or the Ritz Carlton. (Or the store!)

The suggestions to create raving fans are right on the money! I've had my business for four years and although the income had gone up every year but not to the level I'd like it to be. I've started implementing what I've learned in this book and I'm certain Raving Fans will get me where I'd like to be. Thanks!

Customer service is the key to any success. This book is a excellent reminder as to why one should never forget this lost art. This book will provide you with key Ingredients to providing excellent customer service.

Obvious, but often overlooked points about customer service. Even if you don't like the corny story that the points are wrapped up in, not to worry; you'll only spend a few hours reading the book from start to finish.

A very essential read for anyone who would like to increase their number of customers. Clear, concise, and to the point advice that will change your customer service approach in any field. A must have for anyone in business.

This book challenges your normal business practices and shows again and again that just satisfying your customers isn't good enough. This book requires thought and action...Is your business worth it?

I'm really annoyed by business books that are written at a level that my second grader could easily read. Another fable written about a fictional character learning how to manage his clients. I could do without the goofy story and just get to the meat of the subject. Unfortunately for publishers, they would be publishing a pamphlet and not trying to sell a book. The actual ideas put forth in this book could be summarized in a short essay. Instead, I have to waste 2-3 nights getting through the fluff to get to the 5 or 6 ideas put forth.

This book brought back many memories of why I became a Property Manager of Apartment Communities. It was so easy to read and before I knew it I had completed the book. Can't wait to read more of these kinds of books.

The information I learned from listening to this book on tape was somewhat usefull. My biggest complaint revolves around the presentation of the material. The juvenile voice "acting" bordered on being insulting. I very much regret this purchase.